Service Delivery Manager

Are you an experienced project manager looking for a new position within the traffic and parking sector?

Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team!

The ideal candidate will have experience owning budgets, raising POs, managing invoices and project management. You will have excellent written, verbal communication and organisational skills.

The Service Delivery Manager will manage and take ownership of the company’s relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management.

Duties:

• You will be responsible for understanding each contract, its scope, service KPIs and SLAs, reporting obligations and any specific obligations on both the company and the client such as financial penalties.
• You will oversee all renewal and extensions for your client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing.
• You will promote the organisation’s capabilities to your clients, identifying additional sales opportunities to support the wider company’s growth targets.
• You will be proactive in your approach to work, updating clients of any service-related issues either by phone, email or in person, ensuring they are adequately updated with information in relation to their estate.
• You will own and lead specific projects when they arise, such as: the role out of new firmware, relocations, or new additions to the client’s existing estate.
• You will work with various departments across Technology, including Client Services, Product and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

Benefits we offer:

• Healthcare Cash Plan
• Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing
• Life Insurance
• 27 days + bank holidays
• Cycle to work scheme
• Enhanced Maternity and Paternity Package NB this is subject to eligibility
• Pension Contribution

Marston Holdings is a transportation services and enforcement group which has grown rapidly over several years. Following investment by Inflexion and ICG private equity firms in March 2020, the group is in a strong position to pursue its strategy of growing technology led business models both in the UK and internationally. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK.

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.