Service Charge Advisor

We are currently seeking an experienced Service Charge Advisor to join our Service Charge team. As a Service Charge Advisor, you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.

This is a hybrid working role with an expectation of at least four days within one of our offices in Croydon or Sittingbourne.

What you’ll do

• Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
• Delivering a customer-centric, support service for service charge payers
• Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents
• Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets
• Preparing and reviewing invoices for examination and certification by external auditors
• Providing support in any processes relating to the production, quality control and dispatching of service charge statements.

What you need

• Excellent customer service skills
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Strong belief in customer satisfaction.

Closing date: Tuesday 16th January 2024 at 23:59

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you?

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working.

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.