Senior Team Leader – Victim Support Charity

Victim Support, in partnership with the Police and Crime Commissioner for Northamptonshire, is seeking to recruit a full time Senior Team Leader to work in the newly created Voice Project based in Northamptonshire.

POST: Senior Team Leader
HOURS: 37.5 hours per week
TENURE: Permanent
BASE: Northampton (Central – office due to relocate to wider Northampton area by March 2015)
SALARY: £36,000per annum

You will be required to manage and lead the performance of all staff and volunteers within the Voice offering a proactive and supportive service to victims and witnesses, from charge to disposal, ensuring that they receive the support and guidance in order for cases to proceed efficiently. You will ensure that Voice contributes to improving confidence and satisfaction for victims and witnesses in line with the Victims Code of Practice and Witness Charter and you will ensure the project is the provider of specialist advice in Witness and Victim Care matters to all partner agencies.

You will have experience in representing an organisation at a high level and reporting back to a senior manager and working within a highly pressurised environment. An understanding of the criminal justice system and its partners whilst developing and delivering a service in a statutory, voluntary, community or private social care setting are prerequisites.

You will demonstrate the recent ability to manage and implement new working practices, responding to and supplying the need for change, using and reviewing it to recommend improvements to organisational performance and will have a track record of developing strong working relationships within the team and partnership agencies to achieve common goals, breaking down barriers with a diverse range of people. The ability to lead, motivate and develop others to build team identity, understanding how own objectives fit into team objectives and achieve targets in a performance focused environment is key to this role.

The successful applicant must have a proven ability to work diligently, with limited supervision, and to deliver to tight time-scales with the ability to prioritise effectively against conflicting requirements of customers. Skills in MS Office, especially in Word and Excel with the ability to interrogate databases to an advanced level to identify trends, key points and principal issues is essential for this role.

The successful post-holder will be confirmed in post following successful police vetting (Level 3) approval before being confirmed in post.

The successful applicant will be required to undertake role specific training.

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