Senior Resident Liaison Officer

Salary: £14.4 – £16.8 per hour

We have a permanent opportunity for an experienced Senior Resident Liaison Officer to work for a very well respected name in the industry. 

This role is covering the area Haywards Heath to Kings Hill.

With the confidence to manage sometimes difficult situations, as a Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

 As the on-site Senior Resident Liaison Officer you will:

• Be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
• Ensure residents are aware of the works processes and communicate updates / changes accordingly. 
• Coordinate handover of keys to site teams
• Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams