Senior Project Manager – Software Implementation

Salary: £84,000 – £96,000 per year

Secondary Care Implementation Lead / Senior Project Manager

Automated / digital Triage Solutions

Basic Salary – £84,000 – £96,000

Hybrid Working – 2-3 times per week in London offices.

Solution —

A digital triage solution for NHS Emergency Departments and Urgent Treatment Centres, developed by clinicians. The solution was designed to automatically check-in and prioritise (triage) patients upon arrival to an Emergency Department, it speeds up the streaming process, identifying sick patients earlier, reducing the waiting time and time to treatment within the department and delivers improved patient journeys. Using a bank of tablets with the clinically developed software means the patient only gives their history once, and they are automatically prioritised by clinical need, helping you identify your sickest patients quickly

Role —

The Secondary Care Implementation Lead will be responsible for the successful implementation of software based secondary care products into NHS hospitals. They will ensure that every implementation delivers the best possible results to the users and they will lead a team that supports the hospital users through every stage of the process. The Implementation Lead will support business change and benefits realisation to maximise adoption and will thrive in a role that enables hospital teams to transform the way that they work.

The ideal candidate will be confident to lead multiple concurrent implementations in secondary care and collaborate with teams internally to continually improve the implementation process. They will evaluate performance and utilisation trends, recommending improvements to processes and ways of using our products. The ideal candidate will be data driven, producing insightful feedback and reports to internal and external stakeholders, that quantify the value we deliver to our customers.

The ideal Implementation Lead will have managed teams in similar commercial environments and be motivated by developing and supporting team members.

Key responsibilities

* Lead the Secondary Care implementation team and take ownership of implementing the secondary care products into NHS hospitals

* Build great relationships with key partners in Acute Trusts so they get maximum benefit from using our products and become advocates for what we do

* Lead the refinement, development and improvement of the implementation process and share best practice across organisations

* Analyse implementation data to maintain high adoption metrics, to demonstrate success to senior stakeholders and to contribute to reporting for our users

* Gather product feedback from users and share across teams internally, contributing to the development of the product

* Work closely with the implementation team to ensure the effective tracking of progress, risks, issues and dependencies throughout each implementation and communication to our users through regular meetings and updates

* Work closely with the COO and clinical team to plan the growth of the secondary care implementation team and support team, including required SLAs and SOPs

* Deliver against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines

Applicant —

Degree educated, or equivalent experience

* A depth of experience implementing new systems, technology or products into NHS Hospital Secondary Care Departments or experience working within NHS hospitals delivering quality improvement and transformation projects, from an operational or clinical perspective….

FOR A COMMERCIAL ORGANISATION! (A MEDICAL DEVICE COMPANY, MEDICAL SOFTWARE COMPANY, MEDICAL CONSULTANCY)

* A focus on high performance with experience working in a competitive and commercial environment

* An experience and passion for managing and developing team members

* Ability to travel

* Experience using a CRM system is desirable