Senior Fraud Agent

Senior Fraud Agent | Coventry, West Midlands

Preventing fraud and protecting customers
Join Barclays as a Senior Agent and you’ll be taking an exciting role in a high-profile division. This is an ever-changing environment, where no two days will be the same as you work to prevent fraud across the bank. Using a range of prevention and detection tools, you will be responsible for screening banking product applications, and customer relationships, for fraudulent activity. When necessary, we’ll also depend on you to make decisions and take action to protect the business.

What you’ll give our customers as a Senior Agent
By investigating and identifying new and emerging scams, your work will help to isolate any system weaknesses, create solutions and protect customers from illegal attempts to access their accounts and funds.

What you’ll get in return
Help our customers get the best that Barclays has to offer, and you’ll get the same in return. We’re not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You’ll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you’ll need as a Senior Agent
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. Focussed on quality, with a working knowledge of banking systems. As well as having the confidence to challenge processes and recommend improvements, you’ll be willing to react rapidly to change and thrive as part of a busy team.

We will consider applications from job share applicants.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

On the move? Download our jobs app ‘Barclays Jobs’

Ready to apply?

There are four stages to our application process:
1. Application (30mins): On your application we’ll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it’s a good idea to have it ready.
2. Online Assessments (60mins): We’ll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they’ll also provide you with some insight into what our roles entail.
3. Interview: If you’re successful at assessment we’ll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we’ll provide some options and ask you to select your preferred timeslot via an online booking system.
4. Outcome: Following your interview, we’ll be in touch within five working days of all interviews being completed to advise you of the outcome.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

Find out more and apply at