Senior Desktop Engineer
Job Description
We are looking for a Senior Desktop Engineer to support our client, based on their site in London. The successful candidate should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
Key responsibilities are to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with short term projects and ad-hoc requests, where scoped and agreed.
Due to the nature of our client’s work, the successful candidate must already hold or be able to obtain SC security clearance.
As a Senior Desktop Engineer you will:
- Manage day to day short term projects and ad-hoc requests
- Engage with and support meetings: team meetings, scoping meetings and project meetings
- Assist the Team Lead to document processes, update the Site Management Guide, and maintain the SharePoint
- Be a point of contact for escalations, participate in escalation chats and meetings to resolve issues where required
- Understand support for VIPs and the stresses and priorities of our customer and our own support teams
- Spend up to 60% of your time on project & team management
- Provide cover for the Team Lead when on annual leave
What we’re looking for:
- Knowledge of current and past Microsoft Windows operating systems
- Knowledge and experience using Microsoft 365, Active Directory, Azure & Intune
- Experience in Windows imaging techniques (Network & Local)
- Experience supporting mobile devices, Android & IOS
- Experience of working with AV systems
- Software & Hardware break/fix support
- Experience in troubleshooting technical issues
- Previous experience with VIP support
- Professional verbal and written communication skills
- Ability to foster creativity, individual contribution, and team collaboration
Desirable skills / experience:
- Flexibility and have a can-do attitude
- Vendor hardware repair accreditation
- Windows accreditation
- ITIL foundation
Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
- Flexible benefits including, private medial and health insurance, basic cover paid by employer
- Free eye test vouchers
- Company pension scheme
- Income protection after 6 months’ service should you be off work due to serious illness
- 23 days holiday rising by 1 day per year to max 25
- Option to purchase / sell additional holiday
- Life insurance
- Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support
Apply now for consideration!
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