Scheduling Manager

Do you have a natural flair when it comes to managing a team as well as a passion for customer service ?

As a scheduling manager you will lead, encourage, and mentor a team of schedulers who are responsible for booking visits with policy holders so that we attend their home within stated service level agreements ensuring efficient use of time and optimising utilisation of our field resource. You will be accountable for contributing to the company goals in respect of service excellence & efficiency and profitability as well as promoting the company ethos and culture.

Day to day activities include but are not limited to…….

• Working closely with your team to ensure all technicians are utilised well to maximise productive time of site.

• Develop, motivate, and lead your team to ensure exceptional claims service is delivered to every customer, in line with departments objectives

• Continuously improve the quality of the team’s work, seeking new ways to improve service standards through quality monitoring and audits whilst ensuring compliance of all internal procedures and SLA’s

• Identify opportunities for better planning, optimisation and dispatching processes whilst achieving service level agreements and effective delivery of great customer service

• Developing and maintaining strong relationships with other key stakeholders to gain regular feedback on quality of service and opportunities for improvement.

• Feedback any inconsistency/inaccuracy within claims process to assist in improving the overall claims journey.

• Undertake performance management, keeping accurate records, to include delivery of monthly 121’s, annual personal reviews, coaching, objective setting, and team meetings.

• Ensure compliance with company quality management system including handling complaints and effectively taking any corrective action to achieve the business target.

• Proactively identify potential problems in achieving agreed targets and implement actions to resolve.

Benefits

• Competitive salary
• 25 days holiday
• Annual bonus scheme
• Employer pension contribution
• Seasonal flu jabs
• Employee Assistance Programme
• Wide range of development and training

…. in addition to a range of other benefits. Do you feel you meet the criteria for the position of Scheduling Manager? If so, we encourage you to apply today!