Samsung Brand Engineer

ARE YOU THE ONE?

As a Brand Engineer, you’re the key player in delivering an exceptional in-home customer experience, setting the scene for the Samsung Customer Journey. The successful candidate will always show communication and customer service skills with all customers.

In this key role you will apart of a team of domestic appliance engineers that are repairing appliances at customer premises in-line with our high standards and within health and safety regulations.

As a field-based appliance specialist, you will be supporting across all domestic white goods – washing machines, dryers, dishwashers, cookers and refrigeration for new appliance installations carried out by retail and logistic partners on behalf of Samsung Electronics UK.

You’re not just an engineer; you’re a brand expert, providing friendly expertise to users and offering routine servicing and maintenance.

Your interpersonal skills with both internal and external customers are your winning trait. Your mission: keep customers satisfied and their appliances sold.

WHAT YOU’LL BE UP TO

SERVICING

Carry out routine servicing, maintenance, and inspection work on equipment that is within the 28-day purchase warranty window.

REPAIRS

Carrying out expert repairs at customer homes.

When repairs cannot be carried out on the spot, Technicians may arrange for faulty equipment to be replaced or for further parts to be supplied to arrange a suitable fix.

DIAGNOSTICS

Diagnosing and repairing mechanical and electrical faults.

Ensuring standards are adhered to for all repair and support activities.

SUPPORT

You will work closely with your administrator to ensure a smooth and seamless process from start to finish

Inventory management, you will be responsible for managing spare parts van stock equipment and tools.

EXPERTISE

Excellent understanding of speed, quality, controls, measures, and procedures.

Being able to support customers with all their needs in a friendly and knowledgeable manner

ARE YOU OUR PERFECT PARTNER?

• Reliable
• Expert Knowledge
• Perfectionist
• Personable

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: up to £33,000 Per Annum
• Performance Bonus: 20%
• Company Van
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Perkbox (Rewards Portal)
• 33 days holiday (including bank holidays)
• Development Opportunities- our teams have historically moved into all manner of other jobs!

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop and nurture our talented employees to drive personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.