Sales Support Associate – Welwyn Garden City

Sales Support Associate  

 Salary: £24,511 per annum plus monthly performance-related bonus.

Working hours: 37.5  Monday to Friday.

Everest is a leading brand in the UK for home improvements. We provide the best products and services in our industry.

We are looking for target-driven Sales Support Associates to work in a friendly team environment at our head office in Welwyn Garden City, Hertfordshire.

In your role as a Sales Support Associate, you will be a vital member of our day-to-day operations and be responsible for providing administrative and operational support to our sales team. In addition, you will have the opportunity to achieve monthly performance-related bonuses and prizes.

What the role will involve:

• Answer incoming and outgoing customer enquiries via phone, email, or chat in a professional and friendly manner.

• Discuss with customer needs and requirements of services required

• Communicate with customers to confirm appointments and provide necessary information

• Coordinate with sales team to ensure they are well-prepared for appointments

• Document customer interactions and maintain accurate records within the business databases

• Continuously improve product and service knowledge to assist customers better

• Work collaboratively with colleagues across the business to maintain strong relationships and share best practice

What we are looking for:

• Ability to work in a fast-paced, customer-focused environment.

• Customer–focused with a passion for delivering exceptional service

• Excellent active listening skills

• Experience working in a contact centre although this is not essential.

• Computer literacy is essential.

• Efficient, engaging, concise and clear communication skills both verbally and in writing.

• Coachable, driven & resourceful individuals.

• People who are results-oriented & passionate about helping businesses grow.

What we can offer:

• Salary of £24,511 per annum.
• Weekly, monthly and quarterly prizes
• Free on-site parking.
• 33 days holidays (including public holidays)
• Employee Assistance Programme.
• Staff discount available.
• Friendly and supportive team.

If you’re ready to take on this exciting role and contribute to our continued success, apply now!

We are an equal-opportunity business and do not discriminate on the grounds of ‘Protected Characteristics’ as defined under the Equality Act and other relevant UK legislation.