Sales Support Administrator

Salary: £26,000 per year

Due to an internal promotion, this growing importer/supplier of products to the retail and ecommerce sector, is seeking an experienced Sales Support Administrator for their office close to the City Centre.

Your role will support a team of Sales Reps and Account Managers daily, and to be the point of contact for their key customers. Your duties will include: –

* To provide full support to nominated customers through a variety of methods.

* Managing sales trackers for the customers, filter code and deal with orders and everything and problem solve

* To be responsible for the management of all post sale activity for agreed customers.

* To quickly and accurately turn round information, data, and documentation to ensure on-time delivery to the customers

* To maintain daily contact with customers, demonstrating excellent customer service skills to maximise customer satisfaction.

* Full responsibility for ensuring on time delivery to the customers.

* To raise and issue sales orders for independent customers, through various methods including the Trisoft system & manual entry where required

* Some orders on the EDI system which are uploaded onto Navision – so check is correct

* Deal with orders via email and process and key orders

* To raise manual sales orders for merchandise team.

* Issue pick notes orders to the warehouse to guarantee delivery within the agreed timeframe.

* Deliveries booked with customers for on time delivery.

* Organise transport as required & issue correct paperwork for delivery.

* To maintain a clear and 100% accurate sales order book on the company’s ERP system including dates & quantity.

* Be fully aware of the customer’s delivery schedule to effect timely deliveries and prioritise availability to the customer when required.

Skills and experience required for the role: –

* Ideally 6-12 months experience as a sales support/sales admin, purchasing administrator, or buying administrator within a product/supplier/import/export business

* Excellent customer services skills

* Confident telephone manner

* Attention to detail

* Good knowledge of MS Office and Excel

* Ideally used MS Navision software or similar

* Experience of using a retail EDI system would be ideal but not essential

What’s on offer: –

* Monday to Thursday – 9-5 and 8-4 on a Friday

* Free parking

* Discount on all products

* 20 days holiday plus extra days during the Christmas period, plus your birthday off plus 8 bank holidays

* Fantastic opportunity to work for a company that offers extensive progression and internal movement to other teams