Sales Assistant- Home Visit

Sales Assistant- Home visit

Location: 24 Glasgow Rd, Bathgate EH48 2AG
Salary: £11,628.90
Hours: 21 hours per week
Permanent position

We are looking for a Sales Assistant – Home visit for our Bathgate showroom. Can you deliver an exceptional level of personalised service to introduce feel good furniture to our customers and in turn improve their wellbeing.

A day in the life of a Sales Assistant- Home visit

Overview of position

• This role would be a face to face position, where you will be visiting customers homes to help them with the picking the right piece of furniture.
• You will have a consultative approach when selling.
• show empathy and have the ability to communicate with customers using appropriate language and building rapport.
• Have a great knowledge of the product to help assist customers when picking the right furniture for themselves.
• Showing the customer the selection of fabric / leathers.
• To deliver the agreed KPI’s for the Home Visit hub including Average Order Value, Customer Conversion rate and the Volume of Orders per team member.
• Ensure that all orders are processed to the highest level of accuracy and efficiency.
• Participate in on going sales training to ensure that the ‘5 keys sales process’ is followed at all times.
• Participate in sales training to develop their own skills to ensure that every sales opportunity is maximised.
• Develop own awareness of competitor activity and local market conditions to offer informed input to the Team Leader.
• Ensure that the visual presentation of the van stock, and supporting tools represent the standards of a premium brand and follow Company guidelines.
• Complete dynamic risk assessments on Home consultation visits to assess and adjust activities around any posed risk both in the home, and between visits.

Experience / skill required.

• Experienced within retail sales – Desirable.
• Customer service or customer facing experience- Desirable.
• Attention to deal.
• Friendly, welcoming and caring attitude
• Be able to assist with completing a sales order.
• Have a natural empathy and ability to communicate with customers using appropriate language and building rapport.
• Be able to demonstrate a full understanding of their customer needs and offer appropriate solutions.

With the roles being customer facing a DBS check will apply.

Our stores are open every day, so it is important to have flexibility to work during the weekends as well as weekdays.

Our colleagues can all expect:

• Training and development.
• This includes the HSL Academy, our wide-ranging training programme delivered in Batley at our office, factory and distribution centre
• This includes detailed training by our independent Occupational Therapist, Julie Jennings.

Benefits

• Contributory pension
• Death-in-service cover (qualifying period applies)
• 30 days’ holiday (pro rata) including public holidays – increasing to 33 for long-standing service.
• Discretionary bonus (usually paid annually & qualifying period applies)
• Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more.
• Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.
• Colleague discount (50% on HSL furniture for personal use & 20% for family and friends)
• Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative).
• Surprise and delight events (e.g. Fish & Chip Thursday, ice-cream treats, afternoon tea, Easter eggs, Christmas lunch, Christmas meal)
• Free onsite parking (at most locations)

Who we are
HSL are a proud Yorkshire-based family business, with 53 showrooms across the UK. For 55 years, our craftsmen and women have lovingly handcrafted chairs, sofas and beds that make a real difference to the wellbeing of our customers. Whilst we have grown over the years, our core values are still the same.

At HSL, we do things differently.
We believe that furniture should make you feel good. That’s why our award-winning range of feel-good furniture is specifically designed around the body and comes in different sizes to fit each unique individual. We use our exclusive chair fitting service to help us personalise and enhance the comfort of our customers, handcrafting furniture that ultimately improves their overall wellbeing.
We are proud to have a personalised approach to style. We offer a wide range of beautiful collections to suit all tastes, with a wealth of luxurious fabrics and sumptuous leathers to choose from.
Our commitment to providing a world-leading customer experience sits at the heart of everything we do. It is no coincidence that we have been ranked the top furniture retailer on Trustpilot by our very own customers.

We are thrilled that HSL has been named as one of the UK’s Top 25 Retail Companies for the second year running.

We’d love to hear from you, please send your CV to us by clicking the apply button and we will be in touch shortly.