Sales Advisor
Full job description
VT Recruitment Limited
Salary: £26,000 – £28,800 per year
My client is continuing to expand and as a result they are currently seeking an enthusiastic SALES ADVISOR to join and strengthen their team in WASHINGTON, NORTH EAST.
Overview of Role:
To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager.
Key Responsibilities & Accountabilities:
* Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets
* Processing sales orders using Microsoft Great Plains & Microsoft Excel
* Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
* Scanning, distributing and electronically filing all commercial invoices that have been created for shipments from the previous day
* Responding to customer enquiries on the phone or via e-mail or via web based sourcing tool
* Sourcing items from other suppliers when required
* Maintaining high standards of administration and customer service to achieve maximum profitability & service level
* Relaying customer issues and feedback to the line manager
Experience and Skills:
* Excellent communication skills, telephone manner and technique as well as good interpersonal skills
* Effective numeracy, literacy and word processing skills
* Ability to liaise closely with internal colleagues and external contacts
* Ability to work as member of a team
* Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
* Good negotiation skills with the ability to assess issues and be assertive as required
* Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager
* Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy
* Demonstrates an analytical approach to facts and figures
Additional Details:
• Competitive salary offered (negotiable dependent upon experience)
• Full UK Driving Licence (desirable)
• 22 days paid annual leave plus statutory holidays
• Company paid health cash plan after completion of successful probationary period.
To apply for this job please visit definitejobs.co.uk.