Sales Advisor

Salary: £26,000 – £26,400 per year

Sales Advisor

Bristol

£20-£22K, depending on experience

Hours; Mon-Fri, 8.30am – 5.30pm

Our client is looking for an exceptional Sales Advisor with ideally engineering and maintenance product sector knowledge. Good with customers, able to build a report and close the deal?! We want to hear from you…

Key Responsibilities & Accountabilities:

* Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets

* Processing sales orders using Microsoft Great Plains & Microsoft Excel

* Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service

* Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool

* Sourcing items from other suppliers when required

* Maintaining high standards of administration and customer service to achieve maximum profitability & service level

* Relaying customer issues and feedback to the line manager

* To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues

* To undertake, when requested by the Branch Manager, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company

* To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role

Essential Skills/Competencies/Experience/Qualifications Required:

Key Skills Required:

* Excellent communication skills, telephone manner and technique as well as good interpersonal skills

* Effective numeracy, literacy and word processing skills

* Ability to liaise closely with internal colleagues and external contacts

* Ability to work as member of a team

* Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures

* Good negotiation skills with the ability to assess issues and be assertive as required

* Ability to make decisions relating to the day-to-day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager

* Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy

* Willingness to learn and be flexible in their working arrangements

* The ability to handle confidential information in the appropriate manner

Knowledge Required:

* Standard grades in English and Maths as a minimum

* Good product knowledge (Preferred but not essential)

* Knowledge of Importing Procedures

* Competent in the use of Microsoft Excel, Word and Outlook