Sales Administrator – Export Team
Full job description
Kinetic Office Recruitment
Salary: £32,400 per year
Export Sales Administrator
Mansfield area
£32,400to start, reviewed every 6 months up to the current 2-year salary of £27,000
About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role:
They are looking for an Export Sales Administrator to join their busy department. The role is to provide full administrative support to overseas agents, distributors, and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations, and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties:
* Accurate Order Processing
* Ensuring queries from Agents / Customers are resolved efficiently
* Processing credit & return requests
* Organising return shipments from distributors
* Confirming delivery date information and keeping Agents/Customers updated with backorder information
* Ensuring despatch of orders with correct documentation
* Chasing parcels with carriers
* Providing feedback on product and service/operations to Export Office Manager
* Confirming special price agreements
* Following through sales enquiries from new contacts
* Coordinating visits from agents/distributors
* Maintaining and updating orderly filing systems
Person Specification:
* High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
* Knowledge of Export Sales Admin desirable
* Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
* Have meticulous attention to detail
* Enjoys working as part of a wider team
* Ability to perform under pressure and remain calm
* Work using own initiative
* IT competent
* Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
* Able to adapt to change at short notice
* Strong communication skills both written and verbal
Other Information:
* The core hours of work are Monday – Friday, 8.30am – 5pm – with flexibility on either side of this.
* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs, please assume you have been unsuccessful.
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