Key Account Manager

Ready to take your career to new heights? Restore is on the hunt for a Customer Success Manager to join our team! As our Customer Success Manager, you’ll be responsible for achieving agreed targets for client retention and growth amongst a portfolio of key accounts in the financial and professional services sector.

Your primary focus will be on overseeing the relationship, managing and growing the business, and ensuring that the client has a successful experience in dealing with Restore Solutions. You’ll be the driving force behind maintaining client loyalty and satisfaction, and building lasting relationships that grow over time.

As a Customer Success Manager, you’ll have the autonomy to develop and implement account strategies that align with our business objectives. You’ll be responsible for contract management, contract retention, and achieving account growth targets. With your in-depth product knowledge, you’ll be able to position our solutions as the go-to option for our clients.

This is a challenging and rewarding role that offers endless opportunities for growth and development. If you’re ready to take charge of your career and make a real impact, then we want you on our team. Apply today and take the first step towards a brighter future!

RESPONSIBILITIES

Account strategy & planning
Contract management
Contract retention
Achieve account growth targets
Account loyalty & satisfaction
Product knowledge
Account-Based Marketing
ABOUT YOU

Demonstrable large account management experience; delivery of sales growth
Understanding of SaaS solutions operations and account management process
Ability to work with other departments to ensure work sold is profitable
Deep understanding/experience of the financial and insurance sector
Good commercial understanding, negotiation skills and tender processes
Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.

An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible.

We’re also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.