Repairs & Maintenance Administrator
Job Description
Our Client are currently seeking a dedicated and highly skilled individual to join their team. As a vital member of the team, you will play a crucial role in providing high-quality support, serving as the primary point of contact for both their valued customers and external contractors.
Repairs & Maintenace Administrator
S42, Chesterfield
Full Time, Mon-Fri
£22,128 – £23,128 per annum
Key Responsiblities:
- To provide a high-quality support function to the team. Services include providing an effective point of contact for customers and external contractors, maintaining all records, production of documents and assisting in the production of performance information.
- Processing of invoices, processing internal and external mail, dealing with enquiries, service requests, and complaints relating to all aspects of service delivery within the team and Division.
- To carry out analysis of void process performance data, outlined following excel spread sheet manipulation, and to challenge any identified shortfalls with the stake holders in question.
- Customer Service – To assist tenants and other service users in the completion and checking of service request and enquiry forms.
- To answer, action and resolve telephone and face to face enquiries, acting as an advocate for customers following up matters that can not be dealt with immediately.
Skills:
- Experience working within in a similar environment
- Experience working in a fast pased environment
- Be highly computer literate with experience of Microsoft office programmes
- Experience of dealing with service users over the telephone and face to face
- Excellent communication skills