Rent & Compliance Officer
Job Description
London Bridge
Our client is looking to recruit a Rent & Compliance Officer.
They are one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. They provide and manage 50,000 homes to over 100,000 customers. Their ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.
As a Rent & Compliance Officer, you will be working within the Service Charge Team to accurately calculate, invoice, and manage rent and ground rents for properties in line with guidelines and legislation. You will provide customers with clear information, resolve disputes, and act as a technical contact for rent-related queries.
Responsibilities
• Manage enquiries and complaints, providing excellent customer-focused service.
• Coordinate end-to-end case management process, including customer contact, investigation, and response.
• Calculate, administer, and manage rent and ground rents for our clients properties.
• Assist in preparing annual rent setting and rent budget, ensuring all calculations are appropriately evidenced.
• Ensure the quality of data within relevant IT systems for accurate charging of rents and service charges.
• Collaborate with staff and managers across the organization to effectively address customer queries.
Skills and Experience Required
• Knowledge of rent, service charge, and ground rent regulations.
• Experience in data management and IT system configuration.
• Proven experience in rent and service charge calculations and management.
• Strong customer focus with excellent communication and dispute resolution skills.
Benefits
• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days
Diversity and inclusion are integral to the Group, they strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and they are committed to cultivating an inclusive workplace which reflects their customer profile and where everyone is proud to be unique.
Our client is a disability confident employer and they are here to support you with any reasonable adjustments that you need throughout the recruitment process.
