Quality Support Manager

Quality Support Manager 

Salary: £33,300 – £43,400

Location: Cambridge or Coventry depending on your location, hybrid role working 2 days per week from the office

Contract: Permanent, full-time – 35 hours per week

With the quality and fitness for purpose of OCR’s qualifications being paramount, the Quality Support Manager is a key role within the Quality Support Team, Assessment Standards at OCR. This role is a fantastic opportunity to make a significant contribution to OCR’s quality of marking and moderation processes.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role 

The Quality Support team are responsible for overseeing the monitoring of quality of marking and moderation processes to ensure regulatory compliance. As the Quality Support Manager, you will monitor and manage these processes throughout an examination series.

You will also be involved in piloting activities to support Assessment Standards Managers and Senior Assessors in improving the quality of future assessments, processes, and the maintenance of standards.

You will contribute to and analyse data for performance reviews of qualifications by Assessment Standards Managers to determine fitness for purpose and actions for continuous improvement.

The workload can be described as high throughout any twelve-month period but there are significant periods when the workload is particularly demanding:

During major examination and awarding periods – mid-May to early August and to lesser extent January/February and November. Some weekend working will be required during these periods.

About you 

If you have an analytical mind-set and are someone who can gather and analyse data to make informed decisions and the ability to prioritise and deliver multiple processes on time and to a high standard, then we want to hear from you!

You will have experience of working in a fast-paced environment, following processes, and producing documentation. A keen eye for problem solving and attention to detail is essential in the Quality Support team.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance

• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Sunday 3 December 2023 and interviews are scheduled to take place on Monday 11 December 2023.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us  

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Quality Support Manager