Quality & Continuous Improvement Manager

Are you looking for an opportunity to work in a market-leading company? If so, we are seeking a dedicated and experienced Quality and Continuous Improvement Manager to lead our efforts in maintaining quality standards and driving excellence across our organisation. Banham is a market-leading security company committed to delivering high-quality products/services and fostering a culture of continuous improvement.

As the Quality and Continuous Improvement Manager, you will play a pivotal role in ensuring that our products/services meet or exceed customer expectations and industry standards.

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

You will lead initiatives to enhance quality, efficiency, strategy, and overall performance while fostering a culture of continuous improvement throughout the company. Along with these, you will also have:

• A background of similar position, ideally in a manufacturing environment
• Experience in using problem-solving / root cause analysis techniques, i.e., 8D, 5 why
• Experience in implementing and maintaining international standards, i.e., ISO 9001
• Proven analytical career with demonstrable results
• An ability to think commercially with a strong understanding of financial performance
• Excellent stakeholder engagement and management
• The ability to communicate at all levels with internal and external customers and suppliers
• Strong verbal and written communicator, with the ability to tailor your style and approach across the business
• Excellent attention to detail & good organisational skills
• Excellent listening, presentations and commercial skills
• Experience with reporting on KPI’s in line with business standards
• Experience in offering a bespoke service
• Have a good work ethic and vision for the processes and procedures that underpin an outstanding relationship management function
• Desire to own projects and exceed expectations, with the ability to find solutions and deliver results within a rapidly changing, entrepreneurial environment
• Leading experience across all Microsoft applications with a high level MS Excel
• Proven successes in working as part of a multi-functional team
• Ideally Six Sigma black belt qualified and a Lean practitioner

What will you get in return?

You will be entitled to a highly competitive salary of £50K – £60K PA (DoE) plus car allowance and a great range of benefits including:

• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, that could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) – NB this role will be site and Field-based.
• Personal Accident Insurance Scheme – Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Subsidised Private Medical Cover after 12 months of service
• Auto-enrolment into our pension scheme
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Tech scheme
• Training and development opportunities (including day releases for studies)
• Company equipment tailored to your role (laptop, mobile, additional screens, company van)
• Up to 50% off Banham products
• Quarterly Social Events including a Summer Party and an Annual Christmas Event
• Recruitment referral bonus scheme earning £500 per successful referral (T&Cs apply)
• Enhanced Sick Pay for absence related to COVID-19
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.