Public Liaison Officer

Colas Construction Solutions UK Projects business unit is going from strength to strength with recent successes. As a result of growing demand, we are looking for an experienced Public Liaison Officer to work within our UK major projects division working initially on a scheme in Essex, but flexible to work further afield if needed.

Package Description

As well as a highly competitive salary, Colas offers some great benefits with this role, including:
• A generous pension contribution
• Life assurance cover (x4 basic salary)
• 25 days annual leave + bank holidays (with the option to buy/sell more)
• Flexible working policy
• Opportunity to study towards a professional qualification fully funded
• Ongoing training and personal/professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal

Main Responsibilities

The Public Liaison Officer will initially support projects in Essex and be flexible to support other schemes when required, in addition to providing leadership, motivation, and direction to project delivery teams. You will ensure all stakeholder and public queries and complaints are dealt with in a timely manner to the satisfaction of the complainant. You will keep a detailed Compliments/Complaints Log, ensuring all feedback is recorded, analysed and followed-up systematically. You will be responsible for meeting regularly with the Council and our Senior Project Manager to update them on the concerns and issues raised and to jointly assess the effectiveness of the communication strategy.

The Ideal Candidate

The successful candidate will have a GCSE Maths / English or equivalent – Minimum Grade C. Ideally you will have suitable and relevant experience within the construction sector, or transferrable skills from other sectors. You will have extensive and demonstrable experience in either stakeholder management or liaison with the public and be confident in customer facing with the Client, other interested stakeholders and the general public. You will be a good team player able to build strong relationships. Have a positive attitude to working with people and delivering outcomes. You will be be able of empathise with people and be a good listener. You will also have strong ICT skills especially Microsoft Office Outlook, Excel & Word. A Valid UK driving licence is required for this role.

About The Company

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential.

Colas is fully committed to promoting equality and diversity and maintaining a culture of fairness, transparency and respect for all employees, clients, communities, suppliers, contractors and other stakeholders. Colas aims to be inclusive, meet diverse needs and promote awareness and ownership in the workplace and the communities in which we serve.

Colas values the strength and differences that a diverse workforce brings to the organisation and believes that by harnessing these differences, we will foster a productive environment where equity and mutual respect are intrinsic, where talents are being fully utilised and organisational goals are met.