Property Compliance Administrator

Yopa`s purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities and each other. We are delighted to be expanding our teams during an exciting time of growth. Here at Yopa, our customers get a bespoke, high-end service, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.

We are excited to announce new opportunities available to join our talented and passionate team of Compliance Executives working within a hybrid-remote capacity.

Data and security are paramount and it’s our mission to provide a safe and engaging environment for our customers. You will support the business to deliver compliance across all areas of the business but primarily focused on knowing your client, Anti-Money Laundering, GDPR and Privacy. You will have the appreciation of current and pending regulatory requirements and can align this to effective systems and controls. You will challenge the way things are done and influence management to drive positive change ensuring that as a business we are doing the right thing.

You’ll use your positive attitude and exceptional attention to detail, professional work ethic and people skills to thoroughly investigate and feedback to teams and senior management. Our hybrid Estate Agency business is growing quickly, so in order to meet the demands of this fast-paced environment you’ll need a solid awareness of compliance, fraud or risk processes to make you successful in this role. A background in supporting and developing teams in the Estate Agency or Online Property sectors is hugely beneficial to truly understand this exciting role.

The Responsibilities& Duties

• Reporting to the Compliance Support Team Leader
• An understanding of Subject Access Request and Personal Data

• Understand Anti-Money Laundering legislation and why we must apply this to our Estate Agency business.
• Understand our internal process, the responsibilities of the Local Yopa Agents, your responsibilities, the SLAs and measures controlling the process.
• Ensure a Title Document Check is completed on all Sale Properties and you Know Your Client.
• Ensuring all Sellers and Buyers identity certification and address verification checks are completed, including beneficial owners within the timeframes set out in our internal procedures.
• Ensuring that all electronic AML checks have been conducted on all clients and where PEPs/Sanctions have been alerted appropriate enhanced due diligence checks have been completed and are satisfied.

• Put on “hold” or “terminate” non-compliant transactions, in-line with company policy.
• Follow up of incomplete checks within SLA to ensure the business can continue to trade.
• Ensure the CRM systems are updated with adequate audit notes to include risk assessments.
• Correspond with the Local Property Agent through telephone and email to provide guidance and support on what is required to satisfy Know Your Client and AML Checks.
• Report any suspicious activity or transaction to the MLRO.

• You will be trained up on other aspects of the business to support other departments in-line with the business need.

Skills and Experience Required

• You have great written and oral communication skills and the ability to influence;
• Ability to work to tight deadlines and under pressure, effectively;
• An understanding of the UK Property industry standards and regulations;

• Demonstrable experience of problem solving and root cause identification skills. The job holder will often have to make decisions on the information available, which is not always black and white;
• An ability to analyse and interpret information thoroughly and efficiently;
• Project and stakeholder management skills;
• Ability to work independently;

What’s On Offer

• A salary of £22K per annum
• Annual commission structure paying up to 10% of salary
• Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service utilizing the latest prop tech
• Enrolment Into an Aviva Workplace Pension Scheme (option to opt out)
• Access to exclusive DMGT Group Discounts for hundreds of retailers across over 26 categories Including getaways, groceries, fashion, electronics, food & drink and entertainment

• A dedicated Learning and Development Department to guide you in your new role.
• Ongoing Learning and development opportunities available via our e-learning platform Yopa Thrive.
• Discount when you or a family member sell with Yopa and discounts on Mortgage Advice via our sister company Scout Financial Services
• Refer a friend scheme
• Internal Career Progression opportunities and Apprenticeships schemes available

Good luck!