Problem Analyst – 12 Month FTC

Our client is currently recruiting for an exciting opportunity for a Problem Analyst to work in Reigate, Surrey covering a 12 month FTC.

The successful Problem Analyst will have 6 months – 1 years experience working within a problem management focussed role and will have strong experience working with Excel and MS Office.

You will have ideally worked within an ITIL environment and hold a Foundation Qualification and will have worked with a Ticketing System ideally Remedy.

The strong Problem Analyst will the ability to work closely with senior management and 3rd parties and have excellent prioritisation skills.

You be a self starter and have excellent communication skills.

This is a great opportunity for someone looking to learn more skills around change and incident management.

Main Duties:

• Full Support Management of all identified problems co-ordinating relevant support areas to identify problem causes.

• Work with relevant support areas to identify resolutions to problems and implementation of fixes.

• Identification and implementation of continuous service improvement plans based on analysis of statistical information and regular update meetings with relevant Service Management areas.

• Assist Management of Severity 1 & 2 problems following established processes through to resolution and manage follow up investigations to identify cause, reporting as necessary to relevant management following the Severity process.

• Check that problems raised are being correctly updated with the appropriate status in the Remedy tool.

• To assist in the production of statistics as required for the service management. Assist in tracking the volume and status of problems (open, assigned, resolved etc) to include in the service delivery monthly report which then forms part of the overall IT monthly report)

• Provide back up support for the Change Management function as required. Change Management is the full-time function of another member of staff. However at periods of high volumes of change or for coverage, backfill and assistance is required.

Please apply for details