Planner / Courier Operator – Evening Shift
Full job description
Freight Personnel
Salary: £26,000 per year
Courier Operator – Back Shift
Runcorn
£17,000 – £18,000
FP/12438/LH
An exciting opportunity has arisen to work for one of the UK’s leading and rapidly expanding Sameday Transport Companies based in their RUNCORN office.
The role of Planner/Courier Operator – Evening shift is to provide a high level of support to the control and operations of the SAMEDAY / LOGISTICS Transport Service Centre and ensure a high level of customer service from booking to completion. To apply for the role all candidates must have had previous experience working for a SAMEDAY / LOGISTICS courier company or worked within express parcels or a general transport environment.
COURIER OPERATOR –
Main Job Tasks
Assist your line manager with any operational duties as and when the business dictates in accordance with company policy
Support the maintenance of the existing territory, increasing the trading customer base to increase the profitability via contact with the customers by telephone in line with predetermined company targets
Communicate effectively with drivers ensuring cost and revenue targets are met in relation to predetermined gross margin and profit targets
Maintain driver files in accordance with company guidelines
Complete debrief with drivers based on the service level agreements for specific contracts
All completed bookings to be dropped within 48 hours
Provide feedback for queries and complaints within 1 day of receipt
Record feedback of resolutions to specific drivers
Work closely with 24/7 by diverting and un-diverting phones when appropriate
Complete a full and comprehensive handover including all ongoing jobs pre 6pm the 24/7 team
Provide 24/7 with a daily accurate and up to date driver rota’s covering all out of hours period
Complete all customer related documentation within specified deadlines
All administration process and procedures to be adhered to in line with company policy
To undertake any other reasonable duties as directed by your manager or a director
Attend any training courses and business meetings as required by the company
HOURS OF WORK
Monday to Thursday – 12.30pm – 10.30pm
Friday – 2.30pm – 10.30pm
We regret that due to volume, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks we wish you the best of luck in the future
To apply please use the ‘Apply’ link within this advert and your CV will be forwarded to a Freight Personnel consultant automatically.
To apply for this job please visit definitejobs.co.uk.