Personal Injury Claims Large Loss

Salary: £30,000 – £42,000 per year

Do you have large loss personal injury claims experience?

02991 Personal Injury Claims Handler – Motor Remote £30,000 – £42,000 pa 

JOB TITLE: Personal Injury Claims – large loss

LOCATION: Tonbridge Kent or Remote

SALARY: £30,000 – £42,000PA

DURATION: PERMENANT

INDUSTRY: Insurance / Legal

BENEFITS:

We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot. 

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary. 

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre. 

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.

APPLICATION PROCESS:

Email your CV 

Teams Interview

Offer 

ABOUT THE COMPANY:

This working for a well respected insurance company

DUTIES AND RESPONSIBILITIES:

Be responsible for your own caseload of high value, large or catastrophic loss personal injury claims and any associated special damages

You will work under your own authority in accordance with a set referral authority and criteria – fast track and multi track cases. Cases in excess of authority will need to be referred to the appropriate line manager/referral point.

Evaluation of cases may include periodical payment requests, communicating via telephone (incoming and outbound calls) and written correspondence with other insurers, solicitors, clients, witnesses, repairers, engineers, medical experts, forensic accountants, Counsel, Courts, police and other agencies to facilitate progression of the case file.

Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of third-party claims.

Ensure a relevant level of technical understanding with continuous development and learning.

Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes

Assess cases for prospects of success at litigation

Spot insurer, handling agent and defendant solicitors’ trends and tactics to assist in the departmental handling of third party claims

Ensure collective targets are attained, specifically in relation to controlling indemnity spend

Provide excellent customer service 

Develop organisational and time management skills 

Deliver world class service under the guidance 

Plan and execute strategic initiatives to agreed timelines

Drive, develop, monitor and train yourself to perform at the best of your abilities.

Undertake any individual or team task or activity reasonably requested and in line with the company values

IDEAL EXPERIENCE:

Skills required 

Excellent verbal and written communication skills with proven negotiation skills

Capability to vary approach 

Ability to prioritise; recognising the importance and urgency to work to tight deadlines

Accuracy and attention to detail

Ability to take on increased ownership and responsibility when necessary 

The ability to work individually and proactively, as well as part of a team

 Drive / motivation 

Ability to undertake and embrace new tasks/roles as required

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Experience / knowledge 

A minimum of 5 years’ experience of managing your own caseload of multi-track / large loss personal injury claims with exceptional technical knowledge, gained preferably from within an insurer or solicitor background

Sound knowledge of the CPR, Pre Action Protocols, Personal Injury Protocol and litigation procedures

Qualifications

Secondary education or equivalent with demonstrable ability in numeracy skills and written English

ACI qualified or significant progress towards would be an advantage but not essential

“large loss” AND “personal injury” and claims