Part Time Service Delivery Officer (10.30am – 2pm)

PART TIME SERVICE DELIVERY OFFICER (10.30 am to 2 pm – Monday to Friday)
12 Month Assignment with immediate start in North London

Role: PART TIME SERVICE DELIVERY OFFICER
Based: London N4
Salary: £26,000 – £32,760per year
Start: Immediate
Length: 12 Month Maternity Cover

Role Profile;

The Service Delivery team is the hub of communication and the first point of contact for residents.

*To deliver a high quality customer focused front line service to all internal and external customers which meets customer service standards and service level agreements.
*To champion, respond to and resolve within specified timescales and in a polite, friendly and professional manner in accordance with the Association’s service standards, a wide range of queries by telephone, letter, email or face to face.
*To operate and administer on a day-to-day basis the ‘repairs help-desk’ by responding to calls from customers, ensuring that orders are raised, completed, varied and coded in accordance with company procedures.

Other tasks include;
*To provide a high quality customer-focused service ensuring service delivery is excellent and consistent with target response times.
*To deal effectively with informal complaints.
*To provide an efficient post service for both incoming and outgoing mail and circulate faxes and magazines as appropriate.
*To diagnose repairs effectively and ensure that accurate information is input on to the repairs database including up to date contact information for residents
*To input and update the computerised repair service including checking repair and defect requests, raising orders, printing orders, and tenants letters and inputting completion details
*To identify repair orders where no invoicing/completion details have been returned and follow up as required.
*To make appointments with tenants for annual gas safety checks and repairs as per agreed procedures with Contractors and Gas team.
*To produce standard and non standard reports.
*To input accurate information, keep residents data records up to date and maintain the computerised database.
*To carry out filing, collation of papers, photocopying, mailing of documents and any other such administrative tasks as may be required.

Ideally, we are looking for candidates with a background of working in a front line customer service role with expert knowledge of housing management issues.

We have long and established relationship with all clients and feel this role would provide an excellent opportunity to the right candidate.

For details on this or any other role please contact Matthew Allen on

Resourcing Group acts as both an employment agency and an employment business.