Operations Planning Coordinator

Operations Planning Coordinator

Salary: £21,424  rising to £22,945.52 on completion of probationary period. 

Everest is a leader in the Home Improvements sector, and we have an exciting opportunity available for an Operations Planning Coordinator to join our Ayr team. We operate a hybrid model or remote working from home.

As the Operations Planning Coordinator, you will be working to deliver amazing customer service and support in our Operations business area.

This is a full-time, permanent, position working on a flexible rota basis covering Monday to Friday, with the occasional Saturday one in six in line with the business needs.

What the Operations Planning Coordinator role involves:

• Scheduling and coordination of field staff appointments within our customer’s homes

• Supporting customers at all stages of their home improvements, being their main point of contact, and keeping them updated on any appointments and the progress of their orders.

• Managing field staff diaries,  booking appointments efficiently and effectively.

• Delivering exceptional standards of customer service consistent with our brand.

• Coordinating all internal and external resources to achieve successful completion by identifying challenges and suggesting solutions.

What we are looking for:

• Coordination, Scheduling, or Planning experience, which could have been gained from a range of different sectors including hospitality, retail, utilities,  construction or similar.

• Someone who always puts the customer first.

• Excellent communication skills, both written and verbal.

• A team player who also can use their initiative and manage their own workload.

• Effectively work under pressure and achieve results.

• Be a problem solver, taking quick and effective decisions.

• Great multi-tasking ability, to manage multiple diaries and meet customer needs.

• Proven ability to work effectively towards set targets showcasing their commitment to achieving and exceeding performance goals.

What we can offer:

• 25 days A/L plus BHL
• Fantastic training programme.
• Flexibility to work from home
• Friendly and supportive team
• Employer Assistance Programme
• Staff discounts available

If you are interested in working with us as an Operations Planning Coordinator, apply now.

We are an equal opportunities business and do not discriminate on the grounds of Protected Characteristics as defined under the Equality Act and other relevant UK legislation.