Operations Assistant
Full job description
Bates and Bradshaw Ltd
Salary: £39,600 – £42,000 per year
Our client has over 20 years experience and are a leader in their industry and they are now the UK largest independent provider in their sector. As the company has grown they have seen their business grow in order to match their capabilities at various locations around the UK and Ireland.
An opportunity has become available to join this growing company and to be part of their future as they seek new opportunities.
Responsibilities
* Provide cover for Operations Manager.
* Act as first point of contact for crews.
* Receive orders from customers organising the scheduling and logistics of fleet to ensure the most efficient use of assets to deliver optimum service.
* Use the best available information to seek towage agreements with customers for towage services to maximise revenue.
* Deal with requests for coastal work, salvages or special services as they arise ensuring that all relevant parties are informed as promptly and accurately as possible.
* Participate in agreed rota system to provide 24-hour coverage for towage operations and emergency service.
* Process operational invoice information to maintain accurate records of work performed and to facilitate efficient production of sales invoices.
Accountability
* Enter and update order information into the Sales database for accurate tracking of work requirements.
* Provide tug utilisation ensuring that obligations for availability of expertise, equipment and personnel are always met to maintain customer satisfaction and operational efficiency.
* Work closely with Technical to ensure that the tugs are available for scheduled maintenance as and when required.
* Maintain a good relationship and co-ordinate regularly with other port stakeholders, including the port authority and customer representatives.
* Liaise with crew to maintain operational rotas and ensure compliance with relevant legislation.
Experience Required
* Experience in the Logistics or Marine industry
* Good knowledge of IT Systems (Word / Excel / Email)
* Calm under pressure
* A good head for problem solving
* Hold a current UK Driving Licence
Person Specification
* Ability to work under pressure and time constraints
* Communicate competently both orally and in writing with both internal and external customers and answer queries promptly and efficiently
* Excellent people management skills
* Well organised and focused
To apply for this job please visit definitejobs.co.uk.