Office Concierge

A unique opportunity has become available for a customer services orientated individual to join a corporate, highly innovative and dynamic organisation in York as its Office Concierge.

The Office Concierges work together to provide a high level of services for and on behalf of this company and are part of the Facilities team across the UK & Ireland; they ensure that the services provided to the people who work within the buildings meet the high standards in line with the organisations expectations and values.

The Office Concierges within the buildings act as the Customer Hosts and ‘faces’ of the organisation and work closely with all front of house operations. The Concierge is responsible for the delivery of reception, hospitality and security services in the York office site and the overall purpose of the role is to maintain and protect the security and safety of the premises and the employees, visitors and contractors within. It’s also there to control access and provide ‘host’ services to staff and visitors in a friendly and approachable manner whilst also undertaking administrative, reception, health and safety and any other duties required by the Facilities Manager.

This is a brand new role that will also involve ensuring that you have (on behalf of the company) a great relationship with external service providers in York; it is anticipated that you will have great relationships with hospitality/tourism-led providers within and around York including knowledge of which are the best hotels, nicest restaurants and most reliable taxi companies etc in the city.

You should be the font of all local knowledge and the ‘GO TO’ person for advice and assistance in these matters; you will also have a close relationship with the local police/fire authorities and be expected to maintain appropriate emergency contact details.

Your role will include some of the following:

• Being the first point of contact for all invited and non-invited guests, contractors and new starters with the company.

• Visitor Management – Controlling the visitor management system.

• Meeting room bookings for all internal employees and Visitors

• Booking and controlling Taxis and controlling visitor parking

• Reporting any maintenance faults, feedback, building requests or reactive incidents to the Workplace Services Team.

• Security incident reporting & Security Breach control and reporting including operation of all Fire and Security systems.

• Controlling the issue of all security keys and managing all access to the building

• To be the first call when dealing with emergencies, monitoring Fire, CCTV and Intruder Systems and respond to alarm activations.

• Controlling Contractor access and undertaking internal ‘walkabouts’ making yourself visible to internal customers and maintaining the integrity of the building internally.

The successful applicant will receive full training in all areas (including security) to the highest level. It is essential that you possess an engaging personality and that people comment on how friendly and efficient you are. You should have a great memory for faces and always be able to ‘recognise’ people, call them by name, and, be on the ball at all times.

Your background will be in hospitality or tourism and you will love acting as a Customer Ambassador. The right person for this role will have strong communication and interpersonal skills and you must be a pro active and self motivated individual. Nothing should be too much trouble for you.

High attention to detail is essential, as is the ability to work to deadlines and be proficient in all Microsoft applications.

This company offers its employees and visitors a 5* Service and you will be a big part towards the contribution of maintaining that level of service.

Educated to a minimum of 5 GCSE’s level Grade C or above including Maths and English is essential as is experience of working within a customer facing role. You must have an engaging personality and strong work ethic. Full training is available for the person with the right attitude. Hours are Monday – Friday with a rotating shift one week of 7.30am-3.30pm then 11.30am – 7.30pm

ATTITUDE rather than experience here is KEY!

Initial interviews are being held W/C 28th September – 9th October