Office Administrator

Salary: £26,000 per year

Administrator – Fixed term

Northwich – Hybrid 1 day in the office each week

£26,000Basic salary

My client is looking for an experienced Administrator to join their team. You will have experience of delivering great customer service and carrying out the admin duties required for working in a busy environment. The right person for the job will be diligent and well organised, with a polite telephone manner and superb communication skills.

Duties will include:

* Countersigning received application documents on DocuSign

* Processing returned upgrade forms to allow clients to swap their existing equipment and ensuring the documents are safely stored within regulation guidelines

* Assisting the Administration team with responses to Change of Legal Entity emails and application processing

* Assisting the Credit Administration team with the processing of changes to direct debit details

* Ensure all new sales are onboarded and added to the systems within SLA timeframes

* Outbound calling to Head Office application leads and Utility stock queries

* Follow up on email inbox response queries such as statement and contract queries

* Any other duties that may arise during the time of employment that require additional support

Previous Experience

Customer service experience is desirable

Administration experience and knowledge of Microsoft Office programs are essential

Personal Attributes

* High attention to detail

* Excellent communication

* Customer service and administration focused

* Familiar with processing reports and the use of Microsoft Excel

* A positive attitude

* Calm under pressure

* Flexible and adaptable approach to work

* Team player and can also work alone

* Strong organisational and time management skills