Cloud Support Team Leader

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The Cloud Support Team Lead will be required to provide and promote a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction. Working as part of the team you will be responsible for a team of people within the cloud team ensuring that the team resolve incident tickets escalated within a timely manner, assignment of resources for tasks, regularly lead team meetings and conduct 121 and develop team members. Act as first escalation point for customers and internal departments.

What will you bring?

• Previous management of a technical support team essential
• Excellent communication skills, both written and verbal
• Able to provide guidance, direction and ongoing development to team members
• Confidence to work and communicate across a variety of audiences in a professional manner
• Excellent time management skills and an ability to prioritize and multi-task
• Attention to detail and getting it right first time
• Being able to work as part of a team
• Ability to work pro-actively and to tight deadlines.
• Managing, prioritising and scheduling team members and tasks.
• Knowledge and experience in managing teams supporting
• Microsoft technologies; Azure, InTune, Defender, Windows Server, Active Directory, Win10/11 plus VMWare.(Desirable)
• Proven experience in delivering support to multiple customers in a Managed Service Provider environment. (Desirable)
• ServiceNow experience (Desirable)
• ITIL foundation qualified (v3 or v4) (Desirable)

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash
• Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Holiday buy back scheme (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4
• benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

We are the people.

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group.  We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.