Night Concierge for 5* Residential Development

Night Concierge for 5* Residential Development
Various Locations in London
4on 4off 7pm-7am
£20,000-£22,000
Aim of Post
The purpose of the Night Concierge is to provide superior levels of customer service to residents and guests at a given development by carrying out day-to-day duties that may involve operation of the Concierge Desk with emphasis on the monitoring of onsite security at night.
General Accountabilities
* Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall company outcomes.
* Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
* To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
* To carry out security inspections and operations as required.
* To assist in the required onsite duties and provide excellent concierge services as prescribed by Property Manager.
* To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.
Required Experience and Technical Competency
* Experience of working in a high end customer service establishment.
* Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
* Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.
Key Behavioural Competencies
* Communicating and Presenting: To be able to demonstrate quality verbal and written communication to effectively liaise with internal and external stakeholders and handle queries and issues promptly and professionally, demonstrating genuine care and concern.
* Relationship Building: The ability to build effective working relationships with colleagues and external parties at all levels to achieve a positive environment.
* Customer Focus: The ability to show sensitivity in dealing with delicate and confidential issues, putting high importance on the needs of all customers.
* Continuous Improvement: The ability to identify new ideas and areas of improvements that can contribute to the business in a positive way or improve personal performance.
* Timeliness: The ability to manage your own time, carrying out multiple tasks effectively and working autonomously where required.
* Planning and Organising: To be flexible, responding quickly and positively and by showing co-operation and support to colleagues in the pursuit of estate / company goals.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.