Neighbourhood Services Officer

Are you enthusiastic, motivated and committed to delivering an excellent estate service to our residents? If so, a fabulous opportunity has arisen to join our Estate Services Team based in London as a Neighbourhood Services Officer.

In this exciting role, you will:

• Ensure that all designated health & safety inspection programmes for our blocks, playgrounds, estates and street properties are correctly recorded and actioned.
• Effectively work with Housing Management & Communities, Local Resident Governance Panels, Residents Champions & Monitors and Residents to ensure agreed standards are achieved and maintained.
• Be responsible for identifying block, street properties, estate improvements or repairs.
• Provide suggestions, manage, and control the process / resources / materials and carry out works as required.

What you’ll have

• A basic level of understanding of Health & Safety. We’re happy to provide training to get you up to speed!
• You’ll need to be proficient with technology and able to use Microsoft packages.
• The ability to work under your own initiative, to plan and prioritise to ensure the effective use of own time.
• A pragmatic and creative approach to problem solving with a focus on fast practical solutions.
• You’ll be an excellent communicator (speaking and written) and have excellent attention to detail to ensure nothing slips through the cracks.
• Experience of working in partnership with customers, contractors and internal stakeholders to help deliver an excellent customer focused service.
• A full UK driving licence and access to a vehicle.

Closing date: 15th January 2024 at 23:59pm. 
We reserve the right to close the advert early if we receive a suitable number of applications.

About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What’s in it for you?

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.