Multilingual Administrator – Russian

An organisation based in Wokingham Berkshire is currently seeking a MULTILINGUAL ADMINISTRATOR to join them.

Must be Fluent in ENGLISH and/or RUSSIAN, POLISH, CZECH and TURKISH
Salary: £26,000per year, plus benefits.

The role of Multilingual Administrator requires an individual with excellent people and customer service skills, since he/she will need to interface with customers as well as have the ability to manage multiple priorities.

Excellent attention to detail is crucial as it is the main responsibility to ensure quality resolution of all the customer requests and issues.

Responsibilities:

·Responding to all incoming Customer enquiries following agreed processes and working to Service Level Agreements.

·Auditing transactions and verifying details correspond to the program guidelines.

·Data entry.

·To ensure all program or process data used in the day to day delivery of program services are correct.

·Detailed knowledge about the programs that you work on and an understanding of Birch?s products and services through regular on the job training.

·Adhering to the company policies and working practices, carrying them out in a professional manner.

Key Skills:

·Fluency in English? both written and spoken is essential

·Fluency in English a must and/or Russian, Turkish, Czech and Polish – both written and spoken is essential

·Excellent attention to detail

·Excellent communication skills

·Professionalism, reliability, accuracy and flexibility

·Ability to manage multiple priorities problem solving and complaint handling ability

·Data entry

·Knowledge of MS Office software products

·Ability to work in a team and individually.

·Numerate