Mobile IT Engineer

We are looking for a customer-focused and enthusiastic IT Field Engineer to operate within a wider team supporting IT devices across our clients, The Post Office, extensive retail and administrative locations.

You will be professional, well presented, a good communicator and have solid IT device knowledge, including device connectivity and imaging. Your ability to work well on your own, to take ownership and understand the customers’ needs are essential.

The role will be covering 7.5-hour weekday shifts between the hours of 08:00 – 20:00 and pre-scheduled weekend rota cover between 08:00 and 16:00.

Due to this being a field / mobile role, a full UK driving licence is essential and a company van will be supplied.

As a IT Field Engineer you will be responsible for:

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi-Fi
• Device installs, moves, decommissions.
• Device stock control and asset management
• Proactive maintenance, user familiarisation and guidance
• Cable management
• Smart hands and eyes
• Liaison with other support teams

What we are looking for:

• Previous experience in a similar role
• Familiarity with Point of Sale devices
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
• Knowledge of Windows operating system and associated technologies
• Knowledge of peripherals and their maintenance – printers, scanners
• Be SLA focused and familiar with call management products
• Familiarity with support procedures, scripts, and processes
• Proven troubleshooting skills
• Awareness of Payment Card Industry (PCI) compliance would be desirable
• Ability to gain base level security clearance – BPSS
• Valid UK Driver’s License – Vehicle supplied

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:

• Flexible benefits including, private medial and health insurance, basic cover paid by employer
• Free eye test vouchers
• Company pension scheme
• Income protection after 6 months’ service should you be off work due to serious illness
• 23 days holiday rising by 1 day per year to max 25
• Option to purchase / sell additional holiday
• Life insurance
• Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support

Apply now for consideration!

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