Metering Specialist

Metering Specialist

About Outfox The Market

As a family ran business created in 2017, we have helped customers make savings by offering customers fair value for their energy and reduce their carbon footprint. Having weathered recent market turbulence OUTFOX THE MARKET has proved to be a forward thinking and resilient supplier with well over 100k domestic customers.

A foundation of OUTFOX THE MARKET’s success is our customer service, rated ‘Excellent’ by Trust Pilot with a score of 4.5. Also Citizens Advice Bureaus most recent poll ranks OUTFOX THE MARKET 3rd for customer service, out of the entire domestic retail industry! This demonstrates our ability as a market leader for service. We are also a proud founding member of the Vulnerability Commitment administered by Energy UK.

Metering Specialist Description:

We are seeking a Metering specialist to join our Industry Operations team in the Energy Sector. This role involves taking ownership and managing complex customer metering queries, ensuring accurate billing and compliance with industry regulations. The successful candidate will need excellent communication skills to liaise with both our customers and third-party agents.

Metering Specialist Responsibilities:

• Manage and oversee metering installation and maintenance cases, ensuring a world-class service to our customers.
• Maintain relationships with customers and third-party agents.
• Work on exceptions and resolve complex industry data queries.
• Ensure regulatory compliance and adherence to relevant Industry legislation
• Liaise with industry partners to ensure metering cases are resolved in line with customer expectations.
• Help create and implement key industry processes and suggest improvements where processes are already in place.

Skills

• Must have experience working within Metering in the energy sector and proven experience in energy, with a good understanding of the Gas and Electricity market.
• Excellent analytical skills and the ability to deal with a variety of complex issues.
• Strong stakeholder management skills, including managing 3rd party relationships.
• Strong communication skills with a focus on customer excellence.
• Excellent problem-solving abilities and the ability to work independently.

Employee Advantages

As our company continues to expand, this is an exciting time to become part of an organization that offers the potential for a long and fulfilling career.

We provide a generous benefits package, including 25 days of statutory holiday, in addition to Bank Holidays and a company pension scheme.

At our core, we value diversity and inclusivity. We believe that a more diverse workforce leads to improved outcomes. We are committed to forming teams that reflect a broad range of backgrounds, perspectives, and talents. Our talent recognition is based on merit and potential.

We recognize that some individuals might hesitate to apply for positions if they don’t meet every single requirement. If you’re enthusiastic about joining our team and believe you possess many of the qualities we’re seeking, even if you’re not a perfect match, we encourage you to get in touch with us.

Job Type: Full-time

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate: Leicester: reliably commute or plan to relocate before starting work (required)

Education: Bachelor’s (preferred)

Experience: customer service: 1 year (preferred)

Work Location: In person