Mental Health Line First Responder – Together in a Crisis

Call Handler – Together in a Crisis

24 hour service working days/nights and weekends, enhancements paid for unsocial hours

Salary: £22,118.80 – £27,219.91 plus enhancements

This is a great opportunity for Psychology graduates who have first-hand mental health experience. 

We have a brand new opportunity to join Everyturn as a NHS 111 Mental Health Call Handler based at Hopewood Park Hospital, Sunderland.

You will work in partnership with CNTW to provide a rapid response triage function to calls received, supporting the referral pathway to ensure that calls are dealt with efficiently and routed appropriately.

Duties and responsibilities

• To provide rapid response and a triage function to all calls received through the agreed pathway.
• Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately.
• To ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system.
• Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual.
• Communicate effectively with service users, carers, colleagues and all other professionals.
• Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (WRAP), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.

About you

We love to hear from you if you have the following experience:

• Demonstrable experience of working 1:1 with service users with complex needs
• Demonstrable experience working within Health, social care or VCSE systems
• Awareness of Health and Social care systems.
• Awareness of national and local organisations and other resources that can support individuals to improve and maintain good metal health.
• Awareness of recovery in the context of mental health
• Awareness of the effects of stigma and discrimination
• Awareness of issues surrounding homelessness, financial inclusion or substance misuse

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream – ability to release earnings, giving you instant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.