M&E Senior Professional Services Engineer

Salary: £42,000 – £48,000 per year

About the role

As part of our dynamic Professional Services team, the M&E Professional Services Engineer will consult on and deliver media workflow solutions for editing, storage, transcoding, asset management, cloud-based solutions, and news production.

Reporting to the Head of Service Delivery, the M&E Professional Services Engineer will deliver customer success through project management, meeting deadlines and frequent communication. They will produce solutions and workflows that meet customer needs, demonstrate innovation, suggesting ways of improving customer satisfaction and generating additional business.

The hours of work for this role are 37.5 hours per week with occasional on-call, out of hours support on a rota basis (Weekdays 18:00 – 22:00, Weekends and Public Holidays 10:00 – 22:00) and can include travel to customer sites throughout the UK and Europe.

About you

The successful candidate in this role must have:

• 5 years’ experience in a client-facing audio Post-Production, Production, Broadcast or Reseller/Systems Integration role with a demonstrable track record of deploying and supporting Avid solutions
• Deep understanding of transcoding workflows
• Knowledge of codecs and delivery specs for broadcast, post-production, OTT etc. as well as LTO backup and archive technology and cloud-based services
• Hands-on experience with Avid hardware and software (Nexis, Interplay, Media Central Cloud UX, I/Os)
• Knowledge of Cloud solutions such as Microsoft Azure and AWS

Skills that are desirable for this role are:

• Avid Certified Support Representative
• Cisco CCNA or comparable network certification or experience
• AZ-104: Microsoft Azure Fundamentals
• AZ-303: Microsoft Azure Architect Technologies
• AWS Certified Cloud Practitioner
• AWS Certified Solutions Architect
• Nutanix NCS-Core
• Telestream Vantage

Who are Jigsaw24

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do.

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.

To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 25 days holiday
• 1 day additional holiday per year for your birthday (to be taken when you wish)
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Motorpoint Arena Executive Box
• WorkBYTRAM discounted travel scheme
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We’re a passionate bunch and we’re always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. Neither do our people. In fact, we encourage them to follow their own path and help us improve how we all work. To find out more about us please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.