MDM Technician

Job Title: MDM Technician

Location: Hartlepool and/or North Tees

Trust: North Tees & Hartlepool NHS Foundation Trust

Hours: 37.5 hours per week

JOB DESCRIPTION:

SUMMARY:

The MDM Technician (Mobile Device Management Technician) is a key member of the Service and Deskside team. The role is responsible for the management and delivery of operational services ensuring the mobile device function is delivered in accordance with Service Level Agreements whilst maintaining high levels of system availability and customer satisfaction. The Mobile device functions include:

• Management of Android & IOS devices.
• Mobile device deployment & maintenance.
• Mobile security and monitoring mobile devices.

RESPONSIBILITES:

• Responsible for providing technical support, security, maintenance, deployment and management of mobile devices across the Trust.
• Resolving challenging and complex issues that have been raised through the Digital Service desk.
• Monitor outstanding incidents and service requests against Service Level Agreements (SLAs), prioritizing workload effectively.
• Supporting mobile devices and associated MDM platforms across the Trust.

REQUIRED EXPERIENCE:

• Mobile Device Management qualification or equivalent experience.
• Experience of utilizing MDM software, and its implementation within a corporate environment.
• In depth knowledge of MDM tools and their correct usage.
• Experience with MDM: Workspace ONE, Active Directory, and Mobile Devices migrations is highly desirable.

This role may require you to show evidence of education to Degree level or at least 2 years relevant experience.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

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By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

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