Maintenance Operatives (Nights)

Maintenance Operatives (Nights)
South Benfleet
Temporary – 12 week Fixed term contract
Salary: £26,000per year

Our client is NCP, their brand is the best known in the industry and their record for building, maintaining and managing car parks is unsurpassed. Founded in 1931, they are the UK’s market leader in the provision of parking services, supplying over 200,000 spaces across more than 700 locations nationwide, frequently in partnership with some of the country’s leading public and private sector organisations, including City Councils, local authorities and air and rail travel operators.

NCP now have an exciting opportunity for two Night Maintenance Operatives on a fixed term contract basis. Working 5 days out of 7 per week including weekends and nights, the purpose of this position is to carry out minor maintenance and repairs to property and equipment to prescribed standards in accordance with experience and qualifications. The holder of the role will resolve customers’ concerns, and deter crime, whilst maintaining the prescribed standards of quality, safety (including safe, clean and working) and delivering continuous improvement.

Key Responsibilities:

Carry out minor maintenance and repairs to property and equipment within defined limits skills and qualifications.
Carry out routine maintenance inspections as required and report on areas requiring specialist attention.
Maintain a supply of consumable materials and tools to effect minor maintenance and repairs.
Carry out pre-operation vehicle checks and minor repairs as required.
Operating large equipment such as Road Sweeper.
Lead by example whilst continually providing/improving service to the business and customer focused service to the customer/client.
Confer with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaint.
Maintain good communications and consulting regularly with supervisory or managerial personnel seeking assistance and agreeing on actions to resolve outstanding issues.
Apply problem solving skills to resolve problems and answer customer questions with empathy and on a timely basis.
Be alert to possible criminal activity whilst working on the car park(s).
Assist customers in distress or in need of other assistance.
Monitor personnel activity in the car park to deter criminal activity.
Maintain good relations with all customers, the crime prevention unit of the local constabulary and local businesses.
Maintain compliance with Company policies on Health and Safety.
Complete relevant documentation as appropriate.
Transport goods and equipment in a safe and courteous manner.
Follow up on recommended adjustments to ensure customer satisfaction.
Report identified criminal activity in accordance with company procedures.
Monitor the appearance of designated car park(s), take action to ensure that Company standards (including clean, safe and working) are maintained and achieved.
Ensure compliance with relevant quality and management standards, and company compliance procedures by regular reviews and audits.
Work with all managers and staff where appropriate to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.Technical Skills

Numerate and literate.Experience

Maintenance experience ideally in a customer service environment.Qualifications

A good standard of education.
Valid UK Driver’s license essential.By applying for this role, your details will be sent to the Ortolan Group, who are acting as consultants for the hiring company. The Ortolan Group are engaged to review applications and to forward on those that match the requirements of the role.We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.