Maintenance Helpdesk Administrator

Maintenance Helpdesk Administrator

Job Description

  • Permanent
  • London SW1, UK
  • £25000 - £30000 per annum UK / Year

We have an exciting opportunity for a Helpdesk Administrator to join our Estates team. This role is a based in our Main Hospital site in Central London (W1G 6BW). We are offering a competitive salary of up to £30,000 per annum plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities located in the heart of London’s medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of ‘We go further’, ‘We work as one’ and ‘We personalise care.’

Job Profile

The Helpdesk Administrator plays a crucial role in coordinating and managing maintenance requests and activities within the hospital.

They are responsible for handling incoming maintenance requests, scheduling repairs & audit inspections, and ensuring timely resolution of issues.

The Helpdesk Administrator serves as the primary point of contact for Consultants, employees, & patients reporting maintenance problems and assists in maintaining The London Clinics overall operation efficiently.

  • Job Type: This is a full-time, permanent position working 37.5 hours per week.
  • Rota: Monday to Friday, 9am to 5pm.
  • Salary: £25,000 to £30,000 per annum depending on experience.
  • Location: 1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations).
  • Benefits package:
    Contributory pension scheme (total annual contribution up to 20%).
    Private Medical Healthcare.
    33 day’s annual leave (Inclusive of bank holidays).
    Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
    We also offer excellent career development; with clear career pathways and access to further education.

Key Duties

  • Answering calls and emails regarding maintenance requests.
  • Assigning maintenance duties to the Technicians and Engineers within the maintenance team in a timely manner.
  • Updating the in-house and external systems regarding requests and activity.
  • Generation and closure of work orders on a weekly basis.

Skills & Experience

  • Computer literate with experience of Microsoft Office packages.
  • Strong customer service experience.
  • Good telephone manner.
  • Ability to be fast paced with high accuracy and attention to detail.
  • CAFM experience is essential.
  • Compliance knowledge is essential.
  • PPM knowledge is essential.
  • Experience liaising with Contractors is essential.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.


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