Customer Contact Specialist

Job Introduction                 

Due to an internal promotion, we are recruiting for a Customer Contact Specialist to join the team at our Honda Dealership in Northampton.

You will be working 40 hours per week, Monday – Friday. Flexibility on working hours is available between the business hours of 8.30am to 6pm, as well as the option to work Saturdays between 9am to 5pm in exchange for a day off in the week. An impressive basic salary of £25,000, with on target earnings of up to £28,200.

As a Honda Customer Retention Advisor you will make outbound calls to existing / previous customers promoting Honda’s service, offering customers comprehensive support in all of their vehicle servicing and maintenance requirements

Role and Responsibilities

Outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
Follow up calls to remind customers of required work previously identified
Accurate data inputting of customer details
Identifying infrequent customers and promoting Listers services
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Adhering to brand standards
About you

• Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience
• Customer focussed with excellent communication & organisational skills
• Self-motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.  We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.