Assistant Relationship Manager

Overview
We are currently recruiting for an Assistant Relationship Manager to join the team in Corporate Markets.  Our Relationship Managers are a dedicated team who provide a single point of contact for each of the client companies, in addition to the benefit of both share registration and share plans.
The Assistant Relationship Manager will assist the Relationship Manager in their role as principal point of contact between Link Group and the client’s secretariat department, ensuring delivery of the highest quality service.  Whilst this is a demanding role, it is an extremely rewarding position with the potential of advancement for the right candidate.
The Assistant Relationship Manager can be based full time or on a hybrid basis at either our Gresham Street office in London, or our City Centre office in Leeds.  You will need to be within a commutable distance of one of these locations.

What you’ll be doing:
•    Developing and maintaining great business relationships with clients
•    Dealing with enquiries from clients and their associated advisors, such as lawyers, brokers and auditors
•    Supporting, planning and managing key business and client initiatives and post implementation analysis
•    Attending company meetings (AGM’s/EGM’s/Court/Review Meetings), in addition to assisting at the meetings when required
•    Agreeing and preparing timetables and advising departments of forthcoming corporate events
•    Providing guidance as required on registration, share plans and industry matters, in addition to keeping up to date on any respective change
•    Preparing information for financial reporting requests, ensuring the accurate maintenance of client records on SalesForce and accurate and timely management of invoicing and payments
•    Assisting with the launch, ongoing events and maturity events on share plans
•    Analysing clients and identifying selling opportunities, cost saving efficiencies and cross-divisional opportunities

What we’re looking for:
•    A customer focused attitude with experience in a client/customer facing/service role and good commercial awareness to understand client requirements
•    The ability to prioritise your own workload and work to tight deadlines whilst remaining flexible in your approach
•    Exceptional verbal and written communication skills with the ability to always remain diplomatic and tactful
•    Good stakeholder management skills with the ability to develop and maintain working relationships with a variety of internal and external customers and clients
•    Great analytical skills with the ability to review a client portfolio and see sale opportunities to grow revenue
•    Enthusiasm, self-motivation and the confidence to handle client enquiries, including complaints, in a professional manner
•    Excellent Microsoft Office skills, especially in Word, Excel, PowerPoint and Outlook
•    Great attention to detail with a conscientious, thorough and accurate approach to work and the ability to take a task, own it and see it through to completion
•    A professional and friendly manner

About Link Group / Corporate Markets:
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers.  We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.

We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world.

What’s in it for you?
•    A good basic salary plus benefits
•    23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave
•    Company matched pension scheme, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
•    Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
•    The possibility of flexible working
•    You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that

What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.