Customer Service Administrator

Overview

To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

Key Accountabilities and Main Responsibilities

• Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
• Achieve high standards of quality, efficiency, and productivity,
• Build and maintain relationships through the delivery of customer requests within timeliness standards set.
• Take personal responsibility for meeting deadlines and resolving customer concerns.
• Contribute to a positive team culture.
• Demonstrate adherence to customer focus and conduct policy.
• Demonstrate flexibility and collaboration towards meeting customer and business needs.

Experience & Personal Attributes

• Customer centric mind set and experience of working in customer services.
• Ability to work to a set of policies and standards.
• Demonstrate a flexible approach towards changing business needs.
• Professional
• Maths and English GCSE grade C+ are essential for this role