Learner Engagement Team Lead

Salary: £26,400 – £28,800 per year

Pinpoint Training are looking for a goal orientated Engagement Team Lead with drive, enthusiasm and that thrives in a target driven environment. You will be responsible for the timely and effective co-ordination of learner recruitment and enrolment on to programmes across the company provision. Ensuring learners and referral agencies are given relevant Information, Advice & Guidance (IAG), assessing eligibility and suitability, prior to enrolment on to our programmes. Supporting internal targets and team KPI’s

Roles and Responsibilities:

* Attracting new learners to pre-employment programmes by telephone and email facilitating a smooth transition on to programme, ensuring the needs of the learner are always met

* Motivate and encourage people to learn new skills to help them back into employment

* Ensure that General Data Protection Regulations (GDPR) are adhered to with the sending of all information containing personal information of our learners, customers, suppliers, colleagues, stakeholders

* Maintaining good working relationships with recruitment company and partners

* Identify opportunities for growth, develop networks and working relationships in new areas

* Conducting eligibility checks on all learners

* Advertising jobs/training on jobs boards and utilising social media to attract more candidates

* Keeping up to date with any changes within higher education/funding

* Attending jobs fairs

* Able to signpost a learner to other organisations/departments if they already have the qualifications we offer

* Trouble shooting

* Offering IAG on other available opportunities within the business and with external partners

* Meeting and exceeding KPI’s

* Management of team KPI’s and internal targets

* Ability to engage with local employers to help find opportunities for learners

* The ability to motivate and encourage others

* Meeting with learner’s face to face to complete inductions and provide support

Experience and Qualifications

Desirable

* Level 2 or higher IAG qualification

* Experience in a similar role or FE sector

* Worked on an AEB or ESF (SSU) Programme before

* Knowledge of government funded employment and training programmes

* Experience of sales and marketing, including cold calling.

* Full UK Driving License

Core Competencies

All Pin Point Training employees are required to demonstrate a number of core competencies

* Self management – manage workload effectively

* Relationship management – develop and maintain productive relationships with your Team, Management, Clients, Partners, Sub contractors and all key stakeholders.

* Customer focused – committed to understanding client aspirations, supporting their needs.

Attitudes & Behaviours

* Represent Pin Point Training in a professional manner on all occasions.

* Strive to improve practice to be creative and innovative and work towards continuous improvement

* To adopt a co-operative approach to delivery by maintaining and promoting effective communications, sharing good practice across the organisation and with externally.

Working Hours: 09:00 – 17:00

(8am start each Monday)

Salary: Competitive – depending on knowledge and experience