Junior IT Systems Support Engineer

My client, a leading and long established, engineering/manufacturing organisation are seeking an IT Systems Support Engineer reporting to the Financial Controller in a friendly office environment.

The role can be wide and varied, and the main current duties are listed below, however they are happy to receive applications from individuals with a good IT Support background, who can complete a variety of the listed tasks but can also liaise with external IT Support when required to fix more complex issues outside of your current skillset.

Principal objectives:

·To maintain Information Technology Systems within the company

·Ensure support continuity at all times

Main Duties:

1.Management of Pegasus Opera 3

2.Act as company point of contact for all IT related issues, both internally and externally. Liaise with external IT support. Maintain contracts for third party support

3.Maintain all the Company Servers, PCs, laptops as well as installing and configuring new equipment and software

4.Maintaining the asset register for hardware and software within the Company. Be responsible for all licencing including Microsoft.

5.Be responsible for CCTV security systems

6.Be responsible for data backups and data recovery

7.Maintain all photocopiers, printers, Wi-Fi access points and other peripherals

8.Resolve all hardware and software issues reported by Company users both at the main office and other sites minimising downtime

9.Maintain the disaster recovery policy, IT policies and system documentation

10.Maintain the telephone system, mobile phones and all telephone lines including broadband

11.Keep abreast of IT and communications development to ensure the company enjoys the latest technology where required

12.Provide IT training for new and existing staff members

13.Make recommendations for continuous improvement within the Company and to reduce IT costs

14.Maintain and manage IT budget

15.Be responsible for IT systems security and anti-virus

16.Make recommendations and put forward business cases

17.Management may, from time to time, require you to carry out tasks in addition to your normal duties, provided these tasks are both reasonable and within your capabilities

ESSENTIAL SKILLS AND EXPERIENCE

IT related qualification

Working within an IT environment

Supporting MS Office 2010 and onwards (installation and troubleshooting)

Knowledge of centralised anti-virus (configuration, rollout and management)

Supporting Windows Clients (desktops and laptops)

Supporting MS Windows Server 2008 and onwards (administration and troubleshooting)

Supporting MS Exchange (administration and troubleshooting)

Knowledge of Active Directory, TCP/IP, DNS and DHCP

Experience of integrated sales/ finance/ manufacturing software

Knowledge of switches, routers and firewalls

Knowledge of backup systems

Supporting telephone systems

DESIRABLE SKILLS AND EXPERIENCE

Microsoft Certification

Supporting a manufacturing environment

ESET

Supporting MS Windows 7 and 8

Supporting Hyper-V

Supporting Exchange 2010

Supporting Opera 3

Basic configuration of HP switches, Draytek routers and SonicWALL NSA

Supporting BackupExec

Supporting Mittel

Supporting Dell SonicWALL NetExtender and Windows Terminal Server

Supporting AutoCAD, MathCAD and Solidworks

The company offer a great working environment, and operate normal office hours between Mon-Fri with additional benefits.

Salary offering will be competitive and negotiable depending on experience