Itil Service Management Analyst

ITIL Service Management Analyst
Ipswich, Suffolk
£30,178

Based in a thriving region with a rich history, our client provides a wide range of public services that empower their community. They are now looking for an ITIL Service Management Analyst to join their team.

If you’re a hands-on IT professional with a track record of successfully delivering solutions, this is a superb opportunity to take your next step with a fantastic organisation.

Dedicated to continuous improvement, our client offers an inspirational culture where staff are supported and celebrated, making this the ideal environment in which to take your abilities to the next level.

You will:

– Co-ordinate and facilitate ITIL Processes within the IT Service teams – specifically Problem and Change Management initially but involvement in all ITIL lifecycle processes as they mature

– Possess excellent inter-personal skills and the ability to interact with a variety of IT Service Teams and system users

– Be proactive and analytical to undertake Problem Investigations and process driven to deliver business requirements, process and procedure documentation

This is a hands-on role and applicants must have broad spectrum of IT technical knowledge and experience covering:

– Servers – Windows 2008 / 2012
– Network – LAN, WAN, WLAN
– Databases – Oracle, SQL
– Application Software – MS Office 2010, Line of business applications supporting key council services
– PC / Laptop – Windows 7, Dell

The role is expected to:

– Undertake Problem Management analysis to reduce the occurrence and impact of incidents
– Maintain a Known Error log and raise Requests for Change to remove root causes of incidents
– Undertake in-depth investigations into IT related problems
– Provide guidance to all IT Operational Teams to develop their understanding of Problem Management
– Provide cover for the Change Manager
– Help to promote and mature ITIL processes

To apply for the role of ITIL Service Management Analyst, please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: ITIL Service Management Analyst, SQL, Oracle, IT Systems Analyst, IT Service Analyst, IT Analyst, IT Support Engineer, Network Engineer, IT Infrastructure Engineer, IT.

Working hours: 37 hours per week