Italian Customer Service Advisor

My client a leader in their industry are currently recruiting for Italian customer service advisor who has exposure of working with online orders with the Italian market, you must be fluent in Italian and English and ideally another European language but this not essential. You will be working very closely with the E Commerce manager and logistics teams to ensure all orders and enquires are processed accordingly, the role is for a initial period of 6 months but there is strong chance the role will be made permanent for the right candidate.

Job Description

* To answer incoming customer calls and determine their requirements ensuring excellent customer services.
* Route call, answer, or make notes to follow up in CRM / Marketing team.
* Place outbound calls to customers where required to advise and/or obtain information necessary to process sales orders.
* Working closely with Marketing, Technical Support, Finance, and Sales to ensure customer’s questions are resolved escalating issues where necessary.
* Record all customer interactions effectively ensuring that all issues are resolved in a timely manner.
* Obtain customer feedback information to improve our customer’s experience within the Online Store websites.
* Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners.
* To support other departments as and when required including both the Marketing and Sales Admin Departments.
* To maintain a high standard and quality of work.
* Other duties as assigned.

Knowledge and Skills Requirements

* Ability to speak fluent Italian & English is essential (another language is advantageous).
* Excellent communication skills (both written and verbal) including an excellent telephone manner.
* Previous customer service experience is essential with a genuine interest in customer care.
* Experience with online merchant/ vendor call centre is preferred.
* Experience with online retail platforms is advantageous.
* Excellent organizational skills and accuracy to detail.
* Ability to resolve complaints and queries ensuring a high level of customer service.
* Experience in working with multi- currency is preferred.
* Proficient in all Microsoft Office Packages.
* Must have the ability to work in a team environment and build effective relationships across a diverse group of people.
* Ability to work to tight deadlines and to be able to demonstrate excellent time management skills.

PLEASE ONLY APPLY FOR THIS ROLE IF YOU CAN SPEAK FLUENT ITALIAN AND ENGLISH

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.