IT Technician

I am looking for a dedicated IT Technician to work in a growing secondary school.
The preferred candidate would need to:

-Provide support and training to staff, students, and other stakeholders, with the use of all ICT equipment, software and services, e.g. PCs, laptops, IWBs, peripherals, curriculum software and network services.
-Ensure that the teaching, learning, and administrative aims of the school can be delivered effectively and in an efficient manner using technology as appropriate
– To complete installation, upgrade, and maintenance tasks on hardware and software in a timely manner to ensure availability and fitness for purpose
– To ensure all hardware and software is fully functioning and is available for use by staff and students
– To ensure the security of data is upheld to conform with Data Protection and Safeguarding requirements. Ensuring correct access permissions are allocated
– Ensure that the data projectors and IWBs are functioning correctly throughout the school to minimum disruption to lessons

Essential Skills:
• Excellent customer service skills. Have a positive and proactive attitude.
• Ability to work under pressure in a very busy environment and be flexible to changing priorities.
• Good organisational skills to ensure an ordered environment and effective departmental service.
• Good communication skills, both written and verbal.
• Knowledge of a range of technologies, including PC hardware (desktop and laptop), Audio/Visual, associated peripherals, Operating Systems, and general software. Ability to perform maintenance and upgrade tasks on equipment with skill and safety.
• Ability and desire to quickly gain and apply new knowledge.
• To have a good knowledge of different software packages (e.g. Microsoft Office), and adapt quickly to new software. Ability to identify any potential incompatibilities and provide resolutions.
• Understand the need to “follow through” a task to ensure that end users are fully supported
• Be able to work as part of a team, and on own initiative when the job requires within school policy
• Be prepared to seek support when an unknown situation arises to ensure good service is provided to end users

Desirable skills:
• Previous experience working in a technical support role.
• Experience of working in an education establishment.
• Have an understanding of client/server networks, particularly Microsoft Server-based infrastructures.
• Experience of Active Directory/ADFS, DHCP, DNS
• Deployment via SCCM, MDT
• Experience of Microsoft Hyper-V systems.
• SAN technologies (e.g Dell Equalogic)
• VLAN cable networks and wireless systems.