IT Support

IT Support

We are seeking an experienced IT / System Support professional with a background that includes server / network maintenance.

Our client is a provider of data and information to the automotive industry as a SaaS platform, they are seeking an IT Support Specialist / IT Support Administrator to join their European office providing fast and effective IT and System support to their team. Our ideal candidate will combine their hands-on experience with an outgoing and approachable communication style.

This is a fantastic opportunity to join a growing international business, becoming an integral part of their head office team. Alongside a competitive salary you will receive 30 days holiday, a gym pass and access to Linked-in Learning. You will be joining a company where growth, training and self-development are of the upmost importance.

Ideal location – Cologne, Bonn, Leverkusen, Düsseldorf, Wuppertal, Bergisch Gladbach, Düren, Solingen, Remscheid, Hürth, Brühl, Kerpen, Bergheim, Seigburg

Salary €37-50k +30 days holiday + gym pass + access to Linked-in Learning

The Candidate:

• Our ideal candidate will have a recognised IT qualification.
• A fluency in both German and English.
• Experience with an ITIL service management software: ServiceNow, BMC Remedy, ZenDesk, ZoHo ServiceDesk, Jira, CA Service Desk, LANDESK, HPSM.
• Hands-on experience in computer network and telecoms troubleshooting.
• Experience supporting users in an Office 365 organization.
• A problem-solving approach is required alongside a desire to fix things in fast but effective manner is a must for this role!

The Role:

• Provide customer service and technical training as needed to all users.
• Support software development and operations teams on support tickets and/or incidents.
• Provide advanced support to the PC Support and Service Desk teams.
• Provide strong Tier 1 and 2 support for the service desk support team.
• Analyze/troubleshoot desktop, general application, and network issues.
• Document, track and monitor technical issues to ensure timely resolution.
• Provide remote and onsite computer hardware and software setup, repair, upgrading, and troubleshooting support.
• Assist with maintaining master software repositories for hardware drivers/firmware, OS and application patches, and software updates.
• Respond to inquiries and requests for assistance from end users via telephone, email and ticketing system.

Apply in Confidence:

Should you wish to be considered for the above role of IT Support, please apply via forwarding your CV, in English, to Kayleigh Bradley, Glen Callum Associates Ltd or call Kayleigh for a confidential chat on +.

JOB REF: 4081KBA – IT Support

Glen Callum Associates are a leading industrial recruitment agency for sales, operational and marketing positions, throughout the UK and Europe